*To customers ordering from the US*
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Hello. This is Naoki Taguchi, the store manager.
I have an announcement for everyone in the US.
Due to the suspension of EMS deliveries to the US, we have changed our delivery carrier to Yamato Transport.
We will resume deliveries to the US, but unfortunately, with the new delivery carrier's shipping rates, free shipping will not apply to purchases over 15,000 yen.
As a result, we will only sell and ship to customers who are willing to pay the additional shipping fees listed below.
For T-shirts, an additional shipping fee of 3,000 yen will be charged for up to three T-shirts.
For jeans, an additional shipping fee of 7,000 yen will be charged for up to two pairs.
For larger items such as outerwear, an additional shipping fee of 10,000 to 18,000 yen will be charged.
These additional shipping fees are roughly equivalent to Yamato Transport's shipping fee minus EMS shipping fees.
After you place your order, you will receive an email with details of the additional shipping fees.
Of course, if you realize that additional shipping fees will be charged after receiving this email, we will accept your cancellation, so don't worry.
We apologize for the inconvenience, and ask for your patience until EMS resumes.
Thank you.
P.S.
When purchasing items from overseas, even individuals are subject to customs duties.
Until now, there were ways to avoid this, but now that we're using Yamato Transport, paying customs duties is unavoidable.
Unfortunately, this is due to new tariffs and customs rules imposed by the United States.
Please be aware of this before using our service.
I think things will return to normal once EMS resumes deliveries to the US, but unfortunately, it will probably be difficult for EMS to resume deliveries to the US under the current rules.
24 comments
To ROUX.
As I said last time, it is our fault that we forgot to issue the refund and left it unattended, which led to the delay in your refund.
We apologize again and again, and we are very sorry.
However, it is a rule that if the local post office delivers the package and it is returned because you are not at home, the shipping costs are the customer’s responsibility.
We informed you of this rule, but you refused to pay the shipping costs.
We asked you again what you would prefer, but we have not heard from you since.
Of course, that does not give us the right to forget.
It is true that we made a mistake.
We admit that and we apologize.
However, we did not lie.
We cannot admit that we lied.
However, it is true that our mistake caused you inconvenience and discomfort.
We sincerely apologize.
To Naoki Taguchi
!
You haven’t received a reply from me ??!!
You must be kidding !!?
In french : vous ne manquez pas d’air !?
1 – I said YES plenty of times, in their dozens !
2 – I received that : 未開封 !!!
I’ve been refund this week – a year later… – just because I wrote here !?
I could be quite rude, but let’s only say : it’s a pity to behave/to lie that way…
Sayōnara (さようなら)
To JJ.
Even if it says free shipping at checkout, there is a shipping charge to the US.
When I checkout it states it’s free shipping will there be more fees later on delivery
To JAY.
Hi JAY, thank you for your kind and thoughtful words.
Currently, the issues of shipping to the US and customs duties are not yet well communicated to everyone.
So your explanation is very helpful.
Thank you so much.
We still have some issues as a store, but as long as we have loyal customers like you, we can keep doing our best.
That makes us very happy.
We may make mistakes sometimes, but we want to continue to respond sincerely.
I believe that’s what we can do for customers like you who regularly use our store.
Thank you for your continued support.