*To customers ordering from the US*
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Hello. This is Naoki Taguchi, the store manager.
I have an announcement for everyone in the US.
Due to the suspension of EMS deliveries to the US, we have changed our delivery carrier to Yamato Transport.
We will resume deliveries to the US, but unfortunately, with the new delivery carrier's shipping rates, free shipping will not apply to purchases over 15,000 yen.
As a result, we will only sell and ship to customers who are willing to pay the additional shipping fees listed below.
For T-shirts, an additional shipping fee of 3,000 yen will be charged for up to three T-shirts.
For jeans, an additional shipping fee of 7,000 yen will be charged for up to two pairs.
For larger items such as outerwear, an additional shipping fee of 10,000 to 18,000 yen will be charged.
These additional shipping fees are roughly equivalent to Yamato Transport's shipping fee minus EMS shipping fees.
After you place your order, you will receive an email with details of the additional shipping fees.
Of course, if you realize that additional shipping fees will be charged after receiving this email, we will accept your cancellation, so don't worry.
We apologize for the inconvenience, and ask for your patience until EMS resumes.
Thank you.
P.S.
When purchasing items from overseas, even individuals are subject to customs duties.
Until now, there were ways to avoid this, but now that we're using Yamato Transport, paying customs duties is unavoidable.
Unfortunately, this is due to new tariffs and customs rules imposed by the United States.
Please be aware of this before using our service.
I think things will return to normal once EMS resumes deliveries to the US, but unfortunately, it will probably be difficult for EMS to resume deliveries to the US under the current rules.
20 comments
To JAY.
Hi JAY, thank you for your kind and thoughtful words.
Currently, the issues of shipping to the US and customs duties are not yet well communicated to everyone.
So your explanation is very helpful.
Thank you so much.
We still have some issues as a store, but as long as we have loyal customers like you, we can keep doing our best.
That makes us very happy.
We may make mistakes sometimes, but we want to continue to respond sincerely.
I believe that’s what we can do for customers like you who regularly use our store.
Thank you for your continued support.
To FREDERIQUE ROUX.
I apologize for the delay in contacting you and refunding you.
I’ll explain the situation.
First of all, as a rule, if an item is returned after being delivered to your location but not picked up by the customer, shipping charges are incurred.
The rule is that the customer is responsible for those shipping charges.
In other words, the refund will be the product price minus the shipping charges.
Also, shipping charges will be incurred again for re-sending the item.
The reason we offer free shipping is because it is based on the premise of making a sale.
We cannot cover shipping charges for returns or exchanges.
As in this case, if the item is delivered to your local post office, delivered, and then returned because you are not at home, unfortunately you will be responsible for the shipping charges.
This is a rule, so we cannot bend.
I explained this to you by email.
I emailed you and asked you to choose between paying the shipping charges again and having the item re-sent, or having the shipping charges deducted and a refund.
Since then, we haven’t received a reply from you.
And while we were waiting for your reply, we got so busy with work that we forgot about you.
In this regard, it was entirely our fault.
We apologize.
We should have either contacted you multiple times or, as is the rule, refunded the amount minus shipping costs.
It was entirely our fault that we did neither and left the issue unaddressed for a year.
We are truly sorry.
We apologize for the delay, but this time we will refund the full amount without deducting shipping costs.
I also believe that people should not use stores like this.
We will be more careful in the future to prevent similar incidents from happening.
We are truly sorry for the inconvenience caused.
“What radicalized you?”
I very recently purchased two handmade caps from this fine establishment and was subject to an 18 dollar fee for shipping, and I believe 20 odd dollars for tariffs.
This is a product of American legislation and nothing on the Japanese sector of logistics.
Bears’ has been so good to me over the years, and proceed to be the best Japan to U.S. apparel store I have used. I really do hope foreign politics in the U.S. improves because it impacts small businesses and retailers, much more than it does, the larger “bodies” of capital that dominate our sphere of purchasing power.
P.s. to U.S. buyers: pay your respective tariff fee early, (whether through UPS, USPS, etc.) the fee is larger if paid upon arrival.
I’m a french customer stil waiting for the 133,64 euros which BEARS’ owe me since JANUARY – !!!? – as they received my item back in their store : I wonder why they refuse to reimburse me !?
None relevant answer, and still not even apologizing for that unbelieviable situation since JANUARY : I’ll never buy again in that store, NEVER !!!
To Phoenix.
Unfortunately, it’s only natural that tariffs will be incurred when purchasing goods from overseas.
And your country’s president has strengthened those rules.
Until now, you have been able to avoid paying them.
However, under the new rules, you can no longer avoid paying them.
I believe that the new US tariff rules are disadvantageous to us, EMS, and the American people, but they were decided by the US.
I’m sorry, but there’s nothing we can do about it.
Thank you.