*To customers ordering from the US*
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Hello. This is Naoki Taguchi, the store manager.
I have an announcement for everyone in the US.
Due to the suspension of EMS deliveries to the US, we have changed our delivery carrier to Yamato Transport.
We will resume deliveries to the US, but unfortunately, with the new delivery carrier's shipping rates, free shipping will not apply to purchases over 15,000 yen.
As a result, we will only sell and ship to customers who are willing to pay the additional shipping fees listed below.
For T-shirts, an additional shipping fee of 3,000 yen will be charged for up to three T-shirts.
For jeans, an additional shipping fee of 7,000 yen will be charged for up to two pairs.
For larger items such as outerwear, an additional shipping fee of 10,000 to 18,000 yen will be charged.
These additional shipping fees are roughly equivalent to Yamato Transport's shipping fee minus EMS shipping fees.
After you place your order, you will receive an email with details of the additional shipping fees.
Of course, if you realize that additional shipping fees will be charged after receiving this email, we will accept your cancellation, so don't worry.
We apologize for the inconvenience, and ask for your patience until EMS resumes.
Thank you.
P.S.
When purchasing items from overseas, even individuals are subject to customs duties.
Until now, there were ways to avoid this, but now that we're using Yamato Transport, paying customs duties is unavoidable.
Unfortunately, this is due to new tariffs and customs rules imposed by the United States.
Please be aware of this before using our service.
I think things will return to normal once EMS resumes deliveries to the US, but unfortunately, it will probably be difficult for EMS to resume deliveries to the US under the current rules.
16 comments
To Phoenix.
Unfortunately, it’s only natural that tariffs will be incurred when purchasing goods from overseas.
And your country’s president has strengthened those rules.
Until now, you have been able to avoid paying them.
However, under the new rules, you can no longer avoid paying them.
I believe that the new US tariff rules are disadvantageous to us, EMS, and the American people, but they were decided by the US.
I’m sorry, but there’s nothing we can do about it.
Thank you.
To Adam.
Yes, the recipient of the package is responsible for paying customs duties. If the US hadn’t kicked out EMS, there would have been no problem and it would have been easier to control things. However, Yamato Transport has no control over customs duties. Unfortunately, the new tariff rules set by President Trump will make it difficult for EMS to resume deliveries to the US. This means that the only option is to use Yamato Transport for delivery, and in that case, paying customs duties will be unavoidable. Thank you.
To Asa.
Unfortunately, only President Trump can solve this problem. Due to the new tariff system they have decided on, EMS has refused to ship to the US. It is impossible for us to offer free shipping with any other delivery company other than EMS. Unfortunately, there are no other options until EMS resumes shipping to the US. Of course, we are always looking for other options, but unfortunately, we have not found any at the moment. Thank you.
I also faced an issue of paying an additional $47 fee on top of the $35 shipping fee. I’m not sure if it’s a tariff fee but this needs to be settled immediately for US costumers.
I am facing a situation similar to others on this forum. UPS states, “There is USD 113.98 in import fees that must be paid to receive your package. Pay online now to avoid additional charges.” This fee is in addition to $47 USD that we have already paid to Yamato Transportation. Please help.