*To customers ordering from the US*
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Hello. This is Naoki Taguchi, the store manager.
I have an announcement for everyone in the US.
Due to the suspension of EMS deliveries to the US, we have changed our delivery carrier to Yamato Transport.
We will resume deliveries to the US, but unfortunately, with the new delivery carrier's shipping rates, free shipping will not apply to purchases over 15,000 yen.
As a result, we will only sell and ship to customers who are willing to pay the additional shipping fees listed below.
For T-shirts, an additional shipping fee of 3,000 yen will be charged for up to three T-shirts.
For jeans, an additional shipping fee of 7,000 yen will be charged for up to two pairs.
For larger items such as outerwear, an additional shipping fee of 10,000 to 18,000 yen will be charged.
These additional shipping fees are roughly equivalent to Yamato Transport's shipping fee minus EMS shipping fees.
After you place your order, you will receive an email with details of the additional shipping fees.
Of course, if you realize that additional shipping fees will be charged after receiving this email, we will accept your cancellation, so don't worry.
We apologize for the inconvenience, and ask for your patience until EMS resumes.
Thank you.
P.S.
When purchasing items from overseas, even individuals are subject to customs duties.
Until now, there were ways to avoid this, but now that we're using Yamato Transport, paying customs duties is unavoidable.
Unfortunately, this is due to new tariffs and customs rules imposed by the United States.
Please be aware of this before using our service.
I think things will return to normal once EMS resumes deliveries to the US, but unfortunately, it will probably be difficult for EMS to resume deliveries to the US under the current rules.
30 comments
Thanks for all you do to offer japanese denim to international customers at the lowest cost. I hope the USA customs hassles doesn’t force you to stop shipping worldwide.
I have sent several messages through your contact form and separate emails, but no response from your side.
I even translated messages to Japanese, just in case it reaches someone who does not speak English. Still no response.
You need to provide some customer support… can’t ignore us completelly.
Was I supposed to receive an email ahead of delivery for my order to pay the tariff fee? It looks like I had to pay an additional service fee to the delivery man at my front door in additional to the tariff amount because i couldn’t do it ahead of time.
I’m still awaiting a reply from your end regarding the reshipment of “Warehouse Lot 2001XX 1941 Model.”
I sent you a personal message using the “Contact us” page and even emailed you back after our initial communication. But you stopped responding.
It is unfortunate to post my message here to draw your attention. I’m disappointed by your total lack of communication. It’s appalling!
I just placed an order today and saw at the top of the site that “free shipping to the US will also resume” — does that mean these tariff and shipping costs no longer apply?